Returns at BHP-ex
Do you want to return a purchased product? The return procedure depends on whether the order was placed as a consumer or as part of a business activity. Check the rules appropriate for your order below.
Consumer
Consumer Return
If you made a purchase in the BHP-ex online store as a consumer, you can withdraw from the contract within 14 days of receiving your order without giving any reason.
Return shipping cost
The cost of sending the return shipment is borne by the customer. In the InPost return form, the return fee is covered by the customer.
✓ You do not need to provide a reason for the return.
✓ Returns are processed via InPost.
✓ After submitting the return, you will receive further instructions at your provided e-mail address.
✓ You will receive the information needed to pay for and dispatch the return shipment.
1
Fill out the return form below.
2
Check your e-mail inbox. We will send you further instructions regarding the return via InPost.
3
Pay, pack the product, and ship the package according to the instructions received.
Important: the returned product must be properly secured for transport. The cost of the return shipment is borne by the customer.
The right of withdrawal may not apply in cases provided for by law, including products made to the customer's individual specification or personalized products.
Company / B2B
B2B Return
In the case of purchases made as part of professional business activities, the consumer right to return goods without giving a reason does not apply.
B2B returns are considered on an individual basis. Simply submitting a request does not mean automatic approval for acceptance of the return.
Shipping cost for B2B returns
In the case of an accepted B2B return, the cost of sending back the goods is borne by the customer, unless individual arrangements with BHP-ex state otherwise.
→ In your submission, you must provide the reason for the return.
→ After submitting the form, wait for contact from BHP-ex.
→ Confirmation of return eligibility will be received by e-mail or phone.
→ Do not ship the goods before receiving confirmation of return acceptance.
1
Fill out the form and precisely describe the reason for the return.
2
Wait for our contact. The return must first be approved by BHP-ex.
3
Send the product only after receiving confirmation of return acceptance.
Note: B2B shipments sent without prior confirmation of return acceptance or without stating the reason may be sent back to the sender at their own expense.
The above rules apply to entrepreneurs for whom the purchase is of a professional nature. If the regulations grant an entrepreneur who is a natural person consumer rights, appropriate consumer provisions shall apply.
