Complaints
If the purchased product is damaged, has a defect, or another problem has occurred, please submit a complaint using the form below. We will do our best to quickly verify your request and offer a suitable solution.
1. Fill out the form
Provide the order details, describe the problem, and select your preferred method of complaint resolution.
2. Add photos
Attach a photo of the product, its label, and the visible defect. This will help us quickly evaluate your request.
3. Wait for contact
Upon receiving your submission, we will verify the complaint and contact you regarding the next steps.
Important: do not ship the defective product back before receiving instructions from us regarding the next steps.
